• Easy Tips for Marketing Teams to Communicate Analytics Results

    January 17, 2018 | Author Nicolai Johnson

    Some of the best data analysts are marketing professionals. Marketing teams track and pay attention to a huge amount of performance data including customer engagement, lead capture, audience interactions, events and website data. Each of these areas has several key performance indicators (KPI) including bounce rate, cost per lead, marketing… [Read More.]

  • Google Video Intelligence – Recognizing Actors in Near Real Time

    December 16, 2017 | Author Manuel Amunategui

      Google Video Intelligence and Vision APIs - A Powerful & Fun Combination - Recognizing Actors in Near Real Time Just in time for the holiday lull, here is a fun ML project that processes a popular movie-clip down to the actor's face and biography in a fully automated pipeline… [Read More.]

  • Automated Document Text Extraction for BAL Global

    December 15, 2017 | Author Piyush Malik

        Every organization needs to process physical documents in a timely fashion - these could be invoices to be paid, legal documents that require follow up or medical forms.  Typically such documents are manually processed with humans inspecting each document and entering data into a document management system.  This… [Read More.]

  • Intelligent Case Routing for CBRE

    December 15, 2017 | Author Piyush Malik

      Credit: Google All businesses which support users and customers, face a tremendous challenge - a deluge of inbound requests and issues whether general inquiries, customer service issues or specific product/service tickets.  As the business scales, it becomes humanly impossible to provide a quick response or resolution.  Customers are looking… [Read More.]

  • Machine Learning in Customer Service – Assisting Support Reps (CSRs)

    November 27, 2017 | Author Girish Reddy

    Support reps will continue to be at the core of any customer service organization.  They provide the invaluable and irreplaceable human empathy and domain knowledge that help keep customer satisfaction at high levels.  In this post we will discuss a few areas where machine learning can assist these reps so… [Read More.]

  • Machine Learning in Customer Service – Rise of the Chatbots

    November 17, 2017 | Author Girish Reddy

    A chatbot is a computer program you can talk to through messaging apps or a website.  You can interact with them by typing text or talking to them.  Most consumers are familiar with the populate chatbots like Google Assistant or Siri.  In this article, we will discuss how similar chatbots… [Read More.]

  • Case classification using Einstein Intent API

    November 15, 2017 | Author Prabhu Palanisamy

    This is a quick 30 min tutorial to showcase Einstein Intent API. At the end of this exercise, you will have a good understanding of Intent API usage and its integration to Salesforce use cases. Usecase Using Intent API we will classify cases based on the description. You can use… [Read More.]

  • Dreamforce 2017 Recap

    November 14, 2017 | Author Charles Landry

      When we started SpringML, we knew it was vital to our growth that we develop strong relationships with leading cloud vendors. It was also clear who the first companies we should partner with would be: Salesforce - The launch of Salesforce Analytics required a new generation of partners to… [Read More.]

  • Our take on Salesforce – Google Partnership

    November 8, 2017 | Author Girish Reddy

    Highlight of this year’s Dreamforce is partnership between Salesforce and Google. We are super excited about the outcome of the collaboration and want to give quick perspective of the opportunities that lie ahead of us. When we started SpringML we decided to partner with two companies we admired – Salesforce… [Read More.]

  • Machine Learning in Customer Service

    November 6, 2017 | Author Girish Reddy

    Machine Learning is going to play a big part in customer service.  This is going to bring benefits to both consumers as well as support providers.  Consumers will benefit from faster and better support while organizations will be able to leverage data and technology to streamline their operations providing better… [Read More.]