Shijo Paul

Top 4 Partner Built-In Telephony Systems for Google Cloud CCAI Integrations

Introduction Virtual Agents and ChatBots using CCAI technology have become increasingly popular for many reasons: Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance Improve customer satisfaction and operational efficiency Improve call deflection rates, achieve shorter handling times, and reduce agent training costs 24/7 access …

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Google-Contact-Center-AI-Integrations

Introduction to Data QnA in BigQuery

Data QnA is a new feature of BigQuery by Google Cloud which allows analytics using natural language questions on BigQuery data. This interactive feature allows the users to get their analytical questions answered without writing SQL or waiting for an analyst to create a report for them. Watch this demo video for more details
Data QnA