Google Contact Center AI Integrations

Introduction Virtual Agents and ChatBots using CCAI technology have become increasingly popular for many reasons: Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance Improve customer satisfaction and operational efficiency Improve call deflection rates, achieve shorter handling times, and reduce agent training costs 24/7 access …

Google Contact Center AI Integrations Read More »