Nik Mithani, Author at SpringML, Inc.

Google Cloud Next ’22 – things that caught my attention

From the keynote and prediction sessions. Predictions were being made for year-end 2025. As a side note, regardless of which predictions come true, I love the idea because it gives us insight into where Google is placing its bets Keynote Session (in no particular order) Translations Hub and its support for 135 languages including the ability …

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“Today, meet tomorrow.” A glorious age to be a technologist

I'm old enough to have grown up in an era where having a personal Sony Walkman player and grooving to Michael Jackson and Madonna was a fad, and owning an Atari was considered to be a gaming paradise–-yes I admit a fondness towards Mario and the classic shooter games. Fortunately, I wasn't too old to learn …

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Machine Learning Driven Models for Business Efficiencies

Machine learning buzz has been around for a few years and the technology is gaining broader adoption. See below the related Gartner Hype Cycle chart. One key driver for mainstream adoption outside of large corporations (who have the budgets to hire data scientists, machine learning engineers, etc.) is the maturation of the toolset provided by tech …

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How a Smart(er) Contact Center can be game changing

Background Effective and efficient management of contact centers to deliver great customer service is a challenge in an omnichannel world of e-mail, SMS, web, voice, and in-person interactions. Rip and replace type initiatives for call center systems are a significant investment and risk for organizations (I have the battle scars). Can technology help organizations deliver a …

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Paper In The Age Of Digital: Our point of view on document based workflow automation

Paper in the digital age (and soon the age of the metaverse but that will be fodder for another post) sounds like an oxymoron, but paper consumption in the United States has increased by 126% over the past 20 years. The average business consumption of paper increases by 22% annually. A significant amount of business is …

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Nik Mithani

Google Cloud Next ’22 – things that caught my attention

“Today, meet tomorrow.” A glorious age to be a technologist

Machine Learning Driven Models for Business Efficiencies

How a Smart(er) Contact Center can be game changing

Paper In The Age Of Digital: Our point of view on document based workflow automation

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