Automated Customer Support
Problem
- Support departments spend countless hours answering simple yet repetitive questions
- Such tasks consume valuable time while keeping customers with more complex needs waiting for a response
- Negatively impacts customer satisfaction ratings
Solution
- Automated customer support with a chatbot that’s able to understand customer questions in plain English
- Integrates with backend systems off record so that requests are resolved rather than simply creating a case
Benefits
- Improved customer satisfaction
- Faster and more efficient case handling
Blog
September 13, 2023
Blog
September 13, 2023
