Over the weekend, SpringML built a “Contact Tracing” application that helps hundreds of call center volunteers and team managers track exposures to slow the spread of COVID-19 in the State of Utah.
Lt. Governor of the State of Utah, Spencer Cox said, “Contact tracing is when health officials talk to each person with a case of the virus and identify who they’ve been in contact with. Then they call those people and work to quickly inform and isolate those at risk. This is a much more surgical approach compared to the “sledgehammer way” of requesting everyone stay home.”
In response to the need to track COVID-19 exposures and cases, The State of Utah Department of Health, the Department of Human Resource Management, and the Utah Department of Technology Services rapidly got together to build an app to help monitor cases leveraging Google Cloud.
The State of Utah chose SpringML to build the app for case tracking volunteers.
The app supports volunteers gathering information about citizens who are suspected of exposure and their household members: symptomatic, asymptomatic, or tested positive. Based on this information, call center teams can follow up accordingly and equip citizens with information and resources to help. Callers are working from home with a softphone. Team managers make call assignments each morning and dispatch their teams to make calls. To be effective and support people working from home from a variety of devices, the app had to be platform agnostic and mobile friendly.
Rapid development and deployment teams are necessary to build this capability quickly. Our team responded quickly to support this surge event with incredible turnaround time.
By building on Google Cloud we were able to turn this high functioning app serving both volunteers and managers in just a weekend.
Utah Active Monitoring App Capabilities
- Team Management: Allows team managers to manage their call team’s availability.
- Team View: Allows team managers to assign calls and monitor status throughout the day.
- My Tasks: User view for callers to work through their list of calls to make.
Need Help Setting Up A Rapid Response App?
Schedule 30 minute informational workshop on setting up COVID-19 rapid response apps and virtual agents with Google Cloud contact us at: [email protected].
SpringML delivers data-driven digital transformation outcomes with an experimentation and design thinking mindset. We are a premier Google Cloud consulting and implementation partner with a focus on industry-specific solutions. We have Google Cloud specializations in Data Analytics, Machine Learning, and Marketing Analytics.