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A guide to export data from CCAI Insights to BigQuery

Contact Center AI (CCAI) helps you analyze the conversations with the DialogFlow Agent. CCAI Insights helps users detect and visualize patterns in their contact center data. Understanding conversational data drives business value, improves operational efficiency, and provides a voice for customer feedback. Before you continue with the analysis of the conversations,  we need to do the …

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A guide to export data from CCAI Insights to BigQuery

Snowflake’s 2022 Snow Day Recap — An avalanche of opportunities!

Legions of data fanatics streamed into San Francisco, in person and online to enjoy mounds of fresh powder in the form of essential enhancements and critical features courtesy of Snowflake (thank you for indulging in my snow-themed introduction). Snowday took place on Monday, November 7th this year, wrapping up the San Francisco portion of Snowflake’s 2022 …

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Snowflake’s 2022 Snow Day Recap — An avalanche of opportunities!

How Salesforce Genie Solves Problems Across Industries

Dreamforce ‘22 revealed the rollout of Salesforce Genie, a real-time platform that harnesses your customer’s data and updates it up to every millisecond. Genie is an incredibly powerful combination of technologies that enables your internal and external teams to work together more efficiently to meet your customers proactively on their journey. In the past, Customer Data …

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How-Salesforce-Genie-Solves-Problems-Across-Industries

SpringML is a Marquee Sponsor at Google Government Summit on Nov. 15 in Washington, DC

We are thrilled and excited to be a participant at the Google Government Summit in Washington, DC on November 15th. SpringML is a Marquee sponsor for the event. We have seen government agencies around the world accelerate their digital transformation efforts in the last few years. This has been verified and demonstrated during the pandemic, as …

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SpringML is a Marquee Sponsor at Google Government Summit on Nov. 15 in Washington, DC

A guide to integrating Dialogflow Messenger with SharePoint

Overview of SharePoint Framework Extensions SharePoint Framework (SPFx) extensions are client-side components that run inside the context of a SharePoint page. SharePoint Framework (SPFx) Extensions enable you to extend the SharePoint user experience within modern pages and document libraries, while using the familiar SPFx tools and libraries for client-side development. Specifically, the SPFx includes three extension …

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Google Cloud Next 2022 Recap

This was our 6th Google Cloud Next event, and SpringML was proud to be a Premier level sponsor. Here are some of our observations and highlights from the event. We were honored to have Utah Department of Transportation and Caliber Collision present with us on the case studies and their experience with Google Cloud and SpringML. …

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