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How a Smart(er) Contact Center can be game changing

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Background Effective and efficient management of contact centers to deliver great customer service is a challenge in an omnichannel world of e-mail, SMS, web, voice, and in-person interactions. Rip and replace type initiatives for call center systems are a significant investment and risk for organizations (I have the battle scars). Can technology help organizations deliver a …

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How a Smart(er) Contact Center can be game changing

Paper In The Age Of Digital: Our point of view on document based workflow automation

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Paper in the digital age (and soon the age of the metaverse but that will be fodder for another post) sounds like an oxymoron, but paper consumption in the United States has increased by 126% over the past 20 years. The average business consumption of paper increases by 22% annually. A significant amount of business is …

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Paper In The Age Of Digital SpringML

Creating loyalty and reducing churn by implementing Customer Analytics

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Today, customer loyalty has become a major focus for all the brands. It’s more about offering customers something as personalized as possible so that they feel truly special. In the present globalized world, the competition is high, and customers have a variety of options available. In such a scenario, the customer experience becomes a huge differentiator. …

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Creating loyalty and reducing churn by implementing Customer Analytics

How to build a WordPress Translation Plugin using Google Cloud Translation API

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In this demo, we will build a WordPress plugin that calls the Google Translation API. Through this API, you can translate text into all major languages. In addition to this, the translation service is affordable. Check out their pricing for a better understanding. Using the Google Cloud APIs, we can also integrate in other programming languages …

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Google Cloud Translation API

What’s new in Tableau version 2021.4

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We want to share our enthusiasm for some key enhancements that were recently released in Tableau 2021.4. New features span from improved designing of views for better analysis to more Business Science functionality to easier embedding capabilities across Tableau Desktop, Tableau Online, and Server. We are confident these new features will make the user’s analysis more …

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Whats-new-in-Tableau
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