Support reps will continue to be at the core of any customer service organization. They provide the invaluable and irreplaceable human empathy and domain knowledge that help keep customer satisfaction at high levels. In this post we will discuss a few areas where machine learning can assist these reps so that they can add more value …
Machine Learning in Customer Service – Assisting Support Reps (CSRs) Read More »
My blog series examining different use cases for machine learning (ML) generated quite a bit of interest, so we’ve decided to expand its scope beyond a simple three-part series and make it an ongoing section of the blog. For our next use case, let’s look at how ML can help enterprise software companies set prices for …
Artificial Intelligence & Sales Forecasting Here’s a scenario that might be familiar to you: You’re on the phone with the purchasing rep at a large vendor. They’re making buying signs, but the process is starting to drag on. Are you seriously in contention, or would your time be better spend on fresh leads? If an AI …
Google has been providing effective services for so long that we don’t remember how we lived without them. For me, no Google search or Gmail is as good as no power. But Google isn’t resting on its laurels. One of Google’s newest platforms – Google Cloud – is poised to make a huge difference in enterprise …
It’s Dreamforce week, which is always a great time to connect with customers, meet new prospects and hear what’s on their minds. This week everyone is talking about how to become a data driven enterprise. Every company knows that data is a competitive advantage for their organization, but how they apply it is not as easily …
On the Trail at Dreamforce – Data Science Goes Mainstream Read More »
