Every organization needs to process physical documents in a timely fashion – these could be invoices to be paid, legal documents that require follow up or medical forms. Typically such documents are manually processed with humans inspecting each document and entering data into a document management system. This process can be time consuming, tedious …
Automated Document Text Extraction for BAL Global Read More »
Support reps will continue to be at the core of any customer service organization. They provide the invaluable and irreplaceable human empathy and domain knowledge that help keep customer satisfaction at high levels. In this post we will discuss a few areas where machine learning can assist these reps so that they can add more value …
Machine Learning in Customer Service – Assisting Support Reps (CSRs) Read More »
This is a quick 30 min tutorial to showcase Einstein Intent API. At the end of this exercise, you will have a good understanding of Intent API usage and its integration to Salesforce use cases. Usecase Using Intent API we will classify cases based on the description. You can use the sample below to build a …
Welcome to my blog series on examining how machine learning (ML) can supplement the analytical capabilities of humans in various vertical applications. For this post, we’ll be examining how ML can benefit manufacturing, and what better use case to look at than the most advanced manufacturing environment in the world, a semiconductor fab? A quick summation …
My blog series examining different use cases for machine learning (ML) generated quite a bit of interest, so we’ve decided to expand its scope beyond a simple three-part series and make it an ongoing section of the blog. For our next use case, let’s look at how ML can help enterprise software companies set prices for …
Medical Device manufacturers in the US need to comply with reporting requirements outlined by the US Food and Drug Administration (FDA) and submit adverse events electronically to the FDA for review. Failure to do comply could lead to financial penalties or even criminal sentences. An adverse event can refer to any unfavorable occurrence involving a medical …
Salesforce Einstein Analytics is a great tool for end users to gain insights on business performance. However, critical business data doesn’t always live 100% within Salesforce. For example, manually maintained sales goals, commission plans, and revenue are external datasets that are often needed to get the full picture on business performance. Some external datasets can be …
Using Informatica for Complex Data Integrations into Einstein Analytics Read More »
There’s a great deal of interest in the business world in adding machine learning (ML) capabilities to data analysis applications so computers can leverage the terabytes of data companies generate on a daily basis to improve their products, services and/or internal processes. Some futurists have speculated that the combination of ML and big data has the …
Case Study: Advertising. Supplementing Human Judgement with Machine Learning Read More »
Visualization Best Practices for Einstein Analytics Read More »
One of my favorite questions I ask customers on the topic of machine learning is to list out the top 3 words that come to their mind on Forecasting vs Predictive. Here are the most common answers Forecasting: Business need, Discipline and Math based. Predictive: No logic, black box and complex. Hope I got your attention …
