Contact Center AI Solutions
Our Expertise
We help customers build and deploy Google Dialogflow and Einstein Chatbots
Integration of automated customer
support with live agents.
Recommend next best action and guidance to improve customer
service
Our Capabilities
Understand customer intents and choice of words using topic modeling.
Automate frequently asked support requests using Dialogflow and enable virtual agents.
Analyze historical calls and perform transcription to understand the sentiment and entities.
JLL's Building a Groundbreaking Workplace Platform
“SpringML helped us to build JiLL a groundbreaking workplace platform”
Representative Customers
Use Cases
Analyzing historical data and understand the customer sentiments
Deploy chatbots for common tasks to have live agents focus on high-value support tickets.
Transcript and analyse historical data and find patterns
Analyzing historical data and understand the customer sentiments
Transcript and analyse historical data and find patterns
Deploy chatbots for common tasks to have live agents focus on high-value support tickets.
Google Contact Center AI integration with Salesforce Service Cloud
In this demo, we showcase how to integrate Google Contact Center AI with Salesforce Service Cloud.
