American Multinational Technology Company

Chatbot for account receivables teams

American multinational technology company

Company Profile

The customer is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engines, cloud computing, software, and hardware. The AR Collections is a division responsible for financial oversight of corporate customer accounts.

Business Situation

The customer wanted to develop a proof of concept chatbot that enables both corporate customers as well as the AR representatives to view their account details and receive corresponding documents via email, invoice copies, account statements, and suspension statuses. The chatbot would be available as a pop-up on a customer’s webpage and would be enabled with voice response that allows the user to communicate via either speech or text.

Google Cloud Implementation

SpringML used GCP’s Dialogflow to build the chatbot. The related documents (invoice copies and account statements) were emailed to the user once a particular question is asked. These documents (PDFs and XLS files) were stored in GCS to be emailed out. The data for each corporate customer and their corresponding account and invoice details were stored in BigQuery, as was the customer’s login details to ensure the security of their information. The chatbot was integrated into BigQuery via a webhook built with App Engine. App Engine was also used to develop a simple GUI to host the chatbot allowing users to interact and converse with the chatbot via a pop-up.

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