Take Customer Support to the Next Level with Machine Learning


As consumers continue to conduct more and more of their transactions with retailers and service providers online, businesses are looking for ways to automate customer interactions to keep callcenter staff at a minimum and reduce costs. Chatbots are a great way to scale customer support capabilities. A chatbot is a computer program customers interact with through messaging apps, automated phone operators or a website; by typing text or following voice prompts a customer can resolve a problem or question without having to speak with a live customer service agent.