Emergency Rental Assistance Solution

An end-to-end rental assistance management solution to support landlords, renters and case managers as they navigate an influx of rental assistance applications.

Solution Overview


Rental Portal

Customized portal to support renters with eligibility and application submission


Landlord Portal

Support workflows to send notifications and collect additional documents


Case Management

View cases, prioritize, perform document verification and adjudicate cases

Download the Data Sheet to Learn More

Solution Workflow

The three solution pillars work together to create a seamless experience across the entire process, from eligibility screening, to document collection and verification, all the way through to payment. We provide customizable implementation along every step of the way, with integration to many of your existing systems.

Solution Work flow

Renter & Landlord Portal Features


Pre-Screening & Eligibility

  • Easily configurable screening form to align with local guidelines
  • Multi-language support
  • Admins can adjust open/close phases and eligibility
  • Validate users with captcha, multi-factor authentication

Application Submission

  • Customizable forms to align with local regulations, digital signatures enabled
  • Easily upload and verify documents, built in doc AI capabilities
  • Integration with state/county/city payment systems
  • Integration to call center and case management systems

Status, Notifications & Reminders

  • Custom reminders and alerts via text or email for changes in case status and other key activities
  • Payment updates
  • Request for additional documents, appeals, resubmits

Case Management Features


Low-Code & No Code Features

  • Customizable workflows and rules assignment
  • Validation and escalation logic, error handling
  • Integration to payments and backend applications, ID proofing and verification services

Case Review

  • Review and request additional documents
  • Review, approve or reject cases and monitor analytics
  • Integration to payment system
  • Real-time fraud and risk monitoring

Reporting & Analytics

  • Out of the box Looker dashboards available, or build custom ones
  • Track end to end across state/county/city
  • Assess hotspots based on eligibility and registration
  • Identify trends and sentiment analytics
  • Track allocation of funds and disbursement
  • Analyze location and demographic information
  • Monitor processing delays and identify bottlenecks

Reference Architecture

Deployment diagram

Deployment Timeline


To learn more about our Emergency Rental Assistance Solution, watch this on-demand webinar or contact us at info@springml.com today.

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