Emergency Rental Assistance Solution
An end-to-end rental assistance management solution to support landlords, renters and case managers as they navigate an influx of rental assistance applications.
Solution Overview
Rental Portal
Customized portal to support renters with eligibility and application submission
Landlord Portal
Support workflows to send notifications and collect additional documents
Case Management
View cases, prioritize, perform document verification and adjudicate cases
Solution Workflow
The three solution pillars work together to create a seamless experience across the entire process, from eligibility screening, to document collection and verification, all the way through to payment. We provide customizable implementation along every step of the way, with integration to many of your existing systems.
Rental Assistance Application
Renter & Landlord Portal Features
Pre-Screening & Eligibility
- Easily configurable screening form to align with local guidelines
- Multi-language support
- Admins can adjust open/close phases and eligibility
- Validate users with captcha, multi-factor authentication
Application Submission
- Customizable forms to align with local regulations, digital signatures enabled
- Easily upload and verify documents, built in doc AI capabilities
- Integration with state/county/city payment systems
- Integration to call center and case management systems
Status, Notifications & Reminders
- Custom reminders and alerts via text or email for changes in case status and other key activities
- Payment updates
- Request for additional documents, appeals, resubmits
Case Management Features
Low-Code & No Code Features
- Customizable workflows and rules assignment
- Validation and escalation logic, error handling
- Integration to payments and backend applications, ID proofing and verification services
Case Review
- Review and request additional documents
- Review, approve or reject cases and monitor analytics
- Integration to payment system
- Real-time fraud and risk monitoring
Reporting & Analytics
- Out of the box Looker dashboards available, or build custom ones
- Track end to end across state/county/city
- Assess hotspots based on eligibility and registration
- Identify trends and sentiment analytics
- Track allocation of funds and disbursement
- Analyze location and demographic information
- Monitor processing delays and identify bottlenecks
Reference Architecture
Deployment Timeline
To learn more about our Emergency Rental Assistance Solution, watch this on-demand webinar or contact us at info@springml.com today.
