Benefits of Chatbot with Experience Cloud

In this webinar, we will show you how you can augment Salesforce Service Cloud with the usage of Chatbots and a customer-facing portal built-in Experience Cloud. Leveraging these innovative solutions can result in an outstanding customer service experience while reducing the time spent handling common requests.

During this session, we will cover:

1. How Experience Cloud helps manage our cases in Service cloud.
2. What are the necessary resources, and how do we set up the Experience Cloud with Chatbot.
3. How we can utilize the Omnichannel and Einstein Chatbot together to enhance the agent chat functionality.