Benefits of Chatbot with Experience Cloud
- Oct 27 2021
1:00 - 2:00 pm EST
- Online Webinar
In this webinar, we will show you how you can augment Salesforce Service Cloud with the usage of Chatbots and a customer-facing portal built-in Experience Cloud. Leveraging these innovative solutions can result in an outstanding customer service experience while reducing the time spent handling common requests.
During this session, we will cover:
- How Experience Cloud helps manage our cases in Service cloud.
- What are the necessary resources, and how do we set up the Experience Cloud with Chatbot.
- How we can utilize the Omnichannel and Einstein Chatbot together to enhance the agent chat functionality.