Modernize Your Call Center and Enable Digital Equity Using Google Cloud CCAI

Government call centers are often inundated with requests, making it difficult for live agents to respond to each one in a timely manner. In the case of the City of San José, long wait times resulted in diminished customer service coupled with increased resident frustration, challenges meeting the needs of non-English speaking individuals, and live agent response inefficiencies from dealing with the same requests over and over.

Scroll to Top