SpringML is delighted to share our participation in Google Cloud’s Rapid Response Virtual Agent program. As governments, healthcare organizations, retailers, travel and leisure and financial services organizations manage unprecedented demand for customer support resources for COVID-19, we are working closely with Google to ensure Contact Center AI deployments and integrations happen quickly.
We can deploy a Google Cloud virtual agent (chat or voice) very quickly using Dialogflow in 23 languages. In some cases in just a few days we can deploy a COVID-19 specific virtual agent to deliver a first line of response for 24/7 conversational self-service support.
This quick turnaround functionality specific to COVID-19 response can be embedded in your website or in your call center with open-source templates from organizations that have already launched similar initiatives. For example, Verily, in partnership with Google Cloud, has launched the Pathfinder virtual agent template for health systems and hospitals. With these templates we can create chat or voice bots that answer questions about COVID-19 symptoms out-of-the-box. We can also pull real-time data from public health authorities like the Centers for Disease Control and Prevention and World Health Organization (WHO).
We look forward to getting started building your COVID-19 virtual agent or chatbot. Please contact us to find out more about this program at [email protected].
SpringML delivers data-driven digital transformation outcomes with an experimentation and design thinking mindset. We provide consulting and implementation services and industry-specific analytics solutions that deliver high-impact business value from data. SpringML is a premier Google Cloud partner with capabilities to plan, assess, deploy, and manage data-driven engagements. We have been awarded Google Cloud specialization based on our expertise and customer portfolio for Application Development, Data Analytics, Machine Learning, Marketing Analytics, Data Management and Security.